Policies

ALL BLACK FRIDAY + 12 DAYS OF CHRISTMAS SALES ARE FINAL. NO EXCEPTIONS.

Once your order is placed, orders CAN NOT be changed, modified or cancelled after checkout. We work hard to ship your order as fast as humanly possible.

Orders during Black Friday will have an extended shipping time frame. We work as fast as we can to get all the orders out ASAP, so please allow time for orders to be pulled and shipped. We are asking for extra patience during this crazy time of year. Once your order is shipped you will receive tracking either via email or text and allow 4-8 days for delivery. We are not in control of delivery services and can not rush your order or intercept it once it leaves our warehouse.

ALL MESSAGES received outside of those hours will be responded to during the following business day. 

Office hours are 10am – 5pm Mon – Fri AZ

Send item(s) 

Grace & Grit Boutique 

186 W. Salt Mine Rd

Camp Verde, AZ 86322

Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:

Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.

Original shipping fees are non-refundable & return shipping is the responsibility of the customer. 

Refund Type: Store credit will be issued to the customer account

 We do NOT offer exchanges. Credit is valid for 3 years from issue date. 

PLEASE be sure to have an account created on our site to make the credit process quick and easy! 

If you have any questions regarding our return policy please feel free to contact us through our main Facebook page via Messenger OR email (not both) Alicia@graceandgritbtq.com or Mon-Fri 10am - 5pm AZ @ 928-202-1295

SHIPPING

Shipping prices have gone through the roof! In order to help your pocket a little more, we will ship through the USPS + UPS with a flat rate! 

SHIPPING TIME FRAME:  Orders ship normally in 2-4 business days. However, USPS has recently updated their lead time for delivery as of 10/1/21. Please allow a few extra days for your packages to arrive and be mindful when ordering and needing an item by a certain date.

If an order is shipped from Grace & Grit to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. Grace & Grit WILL NOT assume responsibility for lost or stolen packages.

Grace & Grit is NOT responsible for:

  • Delays with USPS or UPS shipping
  • International Duties or Customs Charges
  • Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links: 
  • UPS Claims Support
  • USPS Claims Support

    Lost/Stolen/Damaged Packages

    • If your tracking shows "delivered" and you have not received your package, Grace & Grit IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement.

    EXPRESS SHIPPING: We are currently not offering expedited shipping services.

     

    CANCELLATION POLICY | Can I cancel or change my order?

    Once your order is placed, orders can CAN NOT be changed, modified or cancelled after checkout. We work hard to ship your order as soon as humanly possible. You are welcome to return the item to us in accordance with our return policy.

    Time Frame: Items must be received back to our warehouse no later than 30 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping back a return.

    Items discounted 30% or more will not be accepted as returns.

    CLEARANCE & BLACK FRIDAY ITEMS - ALL SALES FINAL.

    Returns sent in that do NOT meet the above criteria are subject to a 35% restocking fee OR subject to invoicing you to be shipped back to you.

    Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.

    All items must be returned in NEW condition.  This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for store credit. When returning shoes, please DO NOT return with tape & shipping labels stuck to the actual shoe box. The shoe box MUST BE returned in a mailing box or wrapped in paper. If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping. 

    The Exceptions: Items in the "Clearance" section, anything discounted, scarves, belts, socks, hair accessories, earrings and undergarments (bandeaus, bralettes, camis, etc) are final and cannot be returned.

    **Shoes returned using the shoebox as a shipping container are not permitted AND YOU WILL BE REQUIRED TO PAY SHIPPING BACK TO YOU.**

    Defective Items: if you believe you received a defective item you must notify us by Facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.

    Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order.

    **Maximum of 2 codes per order***

    PROMO CODES OF ANY KIND MUST BE APPLIED DURING CHECKOUT. WE WILL NOT GO BACK AND APPLY DISCOUNT CODES TO ORDER ONCE THEY HAVE BEEN PLACED. NO EXCEPTIONS.

    **Giveaways - Once winner is announced you have 5 days to make contact with us before a new winner is selected.**